Frequently Asked Questions

• Does BIXBI offer a satisfaction guarantee?

  Yes! If you are not completely satisfied with your purchase, please let us know and we’ll do our best to make things right.

• What steps do you take to ensure food safety?

  At BIXBI Pet, we take the production of our pet food very seriously. We maintain the highest quality standards and safety procedures to guarantee that BIXBI foods and treats are the absolute best in their class. What does that mean? Well for starters it means that our facilities are audited on an ongoing basis by the U.S. Department of Agriculture (USDA) and the U.S. Food & Drug Administration (FDA) to ensure strict food safety standards are maintained. Additionally, each of our facilities has Good Manufacturing Practices (GMP’s) and HACCP (Hazard Analysis Critical Control Points) food safety regulations.

• How are BIXBI diets formulated?

  BIXBI employs a PhD in Companion Animal Nutrition, a Board Certified Veterinary Nutritionist and a Doctor of Veterinary Medicine (DVM), in addition to other industry experts with decades of canine nutrition experience. Our nutritional team works closely with our product development team to formulate, test and certify each recipe exceeds AAFCO guidelines for complete and balanced. Post production trial run, an ACVN (American College of Veterinary Nutritionists) diplomat reviews the test results and further refines the formulations. In addition to our comprehensive formulation process, we’ve undergone AAFCO feeding trials, and we run digestibility studies on each diet. Our diets also exceed WSAVA’s global nutrition guidelines.

• How long has BIXBI been around?

  BIXBI started out with our four Mushroom Supplements in 2009, and has since grown to offer delicious food and treats for both dogs and cats!

• What testing does BIXBI perform on ingredients and finished products?

  We only source high-quality, whole foods from the USA, and we use local and fresh produce whenever it’s available. We test each and every batch of our food and treats for Salmonella, E-coli and Listeria. And our products undergo rigorous testing for contaminants and environmental toxins such as BPA, lead, arsenic, mercury, chromium, pesticides, antibiotics and melamine.