Bixbi Return Policy

If you are not completely satisfied with your purchase, please let us know and we’ll do our best to make things right.

Customers should return items within 30 days from the original purchase date. We are unable to accept returns made after 30 days from the original purchase date, except at the discretion of our customer service team.

We are unable to accept returns on expired products.

Return Process

If you purchased product directly from Bixbi Pet, please fill out the form below to receive a free return shipping label for all authorized returns through our online store. You may also reach out to us at or (303) 666-1070.

Using the free shipping label provided, please ship the unused portion of the product back in its original packaging along with the return form.

We will credit the payment method originally used to make the purchase.

Please allow 2 weeks for your return to be processed. Some payment methods take longer than others. Refunds will be issued for the item’s actual purchase price. Unfortunately, we are not able to refund original shipping charges.