SUBSCRIPTIONS

SAVE TIME, SAVE MONEY, GET GREAT STUFF FOR YOUR PUP. WHAT'S NOT TO LOVE?

Permanently cross your dog’s food, treats and supplements off the to-do list with a BIXBI subscription. Available in three, four, six or eight-week deliveries, all subscriptions also come with a 10% savings and a subscription to DROOL, our magazine for cool people with cool dogs. Something your pup will love and something you will love. It’s a real win-win.

SUBSCRIPTION QUESTIONS?

We Have Answers.

  • To add items to your subscription, go to the product you want to add. (You can also search for products within your account dashboard.)
  • Select an existing subscription from the dropdown menu highlighted in gray.
  • Click the “Add to Existing Subscription” button. (Please only click once to allow the page to reload)
  • To change the size of an item in your subscription, go to your account dashboard.
  • Click the Subscriptions tab.
  • Click the View / Edit button next to your subscription.
  • Scroll down to the Subscription Totals area.
  • Click the Change Size button below the product you would like to change.
  • Select the new size.
  • Click Add to Cart
  • Complete the checkout process. Don’t worry you won’t be charged until the time of your next renewal.

We send you an email a few days before your subscription is set to process. This is a great time to log in to your account, and change your protein. 

 
To switch proteins in your subscription, first add the new recipe you wish to order, then remove the old one:
  • To add items to your subscription, go to the product you want to add. (You can also search for products within your account dashboard.)
  • Select an existing subscription from the dropdown menu highlighted in gray.
  • Click the “Add to Existing Subscription” button. (Please only click once to allow the page to reload)
  • To remove items to your subscription, go to your account dashboard.
  • Click the Subscriptions tab.
  • Click the View / Edit button next to your subscription.
  • Scroll down to the Subscription Totals area.
  • Click the “X” next to the product you wish to remove.
  • To switch items in your subscription, first add the new item you wish to order, then remove the old one.
  • To add items to your subscription, go to the product you want to add. (You can also search for products within your account dashboard.)
  • Select an existing subscription from the dropdown menu highlighted in gray.
  • Click the “Add to Existing Subscription” button. (Please only click once to allow the page to reload)
  • To remove items to your subscription, go to your account dashboard.)
  • Click the Subscriptions tab.
  • Click the View / Edit button next to your subscription.
  • Scroll down to the Subscription Totals area.
  • Click the “X” next to the product you wish to remove.
Yes, any new items you add to your subscription will include the subscription discount.
  • To cancel your subscription, go to your account dashboard.
  • Click the Subscriptions tab.
  • Click the View / Edit button next to your subscription.
  • Click the Cancel Subscription button in the Actions menu.
  • Your subscription will display the status Pending Cancellation until the end of your current cycle. Your subscription will not renew and you won’t be charged.
  • You may reactivate your subscription at any time while cancellation is pending. Your subscription will be fully cancelled at the end of your current cycle.
No, there is no fee for cancelling your subscription.
Please contact us immediately. As long as your order has not shipped, we can remove and refund the duplicate order.
  • To increase the quantities in your order, go to your account dashboard.
  • Click the Subscriptions tab.
  • Click the View / Edit button next to your subscription.
  • Click the Edit Subscription button in the Actions menu.
  • You can change the quantities of your items in the product details area.
  • Once you have updated quantities, save your changes by scrolling down and click the Save Details button.
  • Your next renewal will reflect these changes.
  • To increase the quantities in your order, go to your account dashboard.
  • Click the Subscriptions tab.
  • Click the View / Edit button next to your subscription.
  • Click the Skip Next Order button in the Actions menu.
  • Your next renewal will be skipped.
  • Your next order date will be reflected in your subscription details.
  • You can change your next order date at any time via the Change Next Shipping Date menu within your subscription details.
  • To change the ship date for your order, go to your account dashboard.
  • Click the Subscriptions tab.
  • Click the View / Edit button next to your subscription.
  • You can change your next order date at any time via the Change Next Shipping Date menu within your subscription details.

Yes, you will receive an email before your renewal order is placed.

Not receiving our emails? Try checking your spam folder.

If your renewal payment method fails, you will receive an email notification and we will attempt to retry your payment method again automatically. Your email notification details when we will attempt to retry the charge. If you do not wish to wait you can click the pay now link in the email to manually renew your subscription. You can also manually renew your subscription within your account dashboard.