Our Commitment

We've never lost sight of our mission to provide dogs and cats with the best nutrition, trusted ingredient sourcing, and transparent testing. BIXBI only sources high-quality ingredients and prioritizes sustainable sourcing, like cage-free chicken and wild-caught tuna. Raw ingredients undergo applicable testing based on meat or ingredient type and origin. 

Every batch of our dry food is tested for ash, salmonella, E.coli, listeria and yeast/mold and is not released until results are thoroughly analyzed and approved. Additionally, our products undergo routine testing for heavy metals, including lead, arsenic, cadmium and mercury, as well as acrylamides and glyphosate.

BIXBI doesn’t just ensure we exclude the bad ingredients, we also make sure that the ones we put in each recipe are exceptional. Our food recipes meet and exceed AAFCO and WSAVA guidelines for nutrition. We want your pet to get the most out of every bioavailable ingredient we craft our food with, therefore our recipes are thoroughly tested to ensure maximum nutrient absorption and industry-leading digestibility results.  For even greater digestion support we also craft our recipes with tummy-friendly ingredients like pumpkin, prebiotics, probiotics and miscanthus grass. In short, better nutrition and better poops.

Our Process

At BIXBI Pet, we take the production of our pet food very seriously. We maintain the highest quality standards and safety procedures to guarantee that BIXBI foods and treats are the absolute best in their class.

What does that mean? Well for starters it means that our facilities are audited on an ongoing basis by the U.S. Department of Agriculture (USDA) and the U.S. Food & Drug Administration (FDA) to ensure strict food safety standards are maintained. All of our products are made in a SQF, BRC or IFS certified facility which are a globally benchmarked standard in food safety and quality. Our wet food for dogs is made in a GMP audited facility that assures products are consistently produced and controlled according to quality standards.

Our Guarantee

If you are not completely satisfied with your purchase, please let us know and we will make things right.

Customers should return items within 30 days from the original purchase date. We are unable to accept returns made after 30 days from the original purchase date, except at the discretion of our customer service team. We are unable to accept returns on expired products. Please visit our Return Policy page for more details. You may also reach out to us at hi@bixbipet.com.

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The product reviews on this website reflect the experience and opinions of individual consumers and should not substitute discussing the health of your animal with a veterinarian. BIXBI Pet does not guarantee any purchases made through unauthorized sellers.
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