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Go to My Account and click the 'Forgot Password?' link above the login button.
Enter your email to request a password reset link via email. Your password reset link will contain your username.
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Yes, you will receive a confirmation email once your order has been placed. You will also receive an email when your order is shipped.
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You will receive an email with tracking information once you order ships.
If you have your order number handy, you can track your order here.
Simply enter your order number and email address to track your order.
You can also track your order from your account dashboard.
Click the Orders tab and select the order you would like to track.
Click the Track button under the Tracking Information section.
Yes! You will receive 10% off your recurring order on subscription. Check out our subscriptions page to learn more about all the benefits of subscribing to BIXBI!
To add items to your subscription, go to the product you want to add.
Select an existing subscription from the dropdown menu.
Click the “Add to Subscription” button. (Please only click once to allow the page to reload)
To switch items in your subscription, first add the new item you wish to order, then remove the old one.
To add items to your subscription, go to the product you want to add.
Select an existing subscription from the dropdown menu.
Click the “Add to Subscription” button. (Please only click once to allow the page to reload)
To remove items to your subscription, go to your account dashboard.)
Click the Subscriptions tab.
Click the 'Edit Subscriptions' button next to your subscription.
Click the “X” next to the product you wish to remove.
When you have a subscription, you can choose to automatically rotate recipes with each shipment. This gives you the flexibility to receive a different recipe each time you receive your order.
To rotate recipes in your subscription, go to your account dashboard and navigate to the 'Subscription' tab.
Click the “Edit Subscription” button.
Under 'Actions' select 'Update subscription' from the dropdown menu.
Go to the product you'd like to rotate recipes for and select the checkbox "Automatically rotate recipes".
Select the recipes you'd like to rotate with.
Click the "Save Details" button.
Yes, any new items you add to your subscription will include the subscription discount.
To cancel your subscription, go to your account dashboard.
Click the 'Subscriptions' tab.
Click the 'Edit Subscription' button next to your subscription.
Click 'Cancel' in the Actions dropdown menu.
Your subscription will display the status Pending Cancellation until the end of your current cycle. Your subscription will not renew and you won’t be charged.
You may reactivate your subscription at any time while cancellation is pending. Your subscription will be fully cancelled at the end of your current cycle.
No, there is no fee for cancelling your subscription.
Please contact us at hi@bixbipet.com immediately. As long as your order has not shipped, we can remove and refund the duplicate order.
To increase the quantities in your order, go to your account dashboard.
Click the 'Subscriptions' tab
Click the 'Edit Subscriptions' button next to your subscription.
Select 'Update Subscription' in the Actions dropdown menu.
You can change the quantities of your items in the product details area.
Once you have updated quantities, save your changes by scrolling down and click the Save Details button.
Your next renewal will reflect these changes.
To skip your next order, go to your account dashboard.
Click the Subscriptions tab.
Click the 'Edit Subscription' button next to your subscription.
Select 'Skip Next Order' from the Actions dropdown menu.
Your next renewal will be skipped.
Your next order date will be reflected in your subscription details.
You can change your next order date at any time via the Change Next Shipping Date menu within your subscription details.
To change the ship date for your order, go to your account dashboard.
Click the 'Subscriptions' tab.
Click the 'Edit Subscriptions' button next to your subscription.
You can change your next order date at any time via the Change Next Order Date menu within your subscription details.
Yes, you will receive an email before your renewal order is placed.
Not receiving our emails? Try checking your spam folder.
If your renewal payment method fails, you will receive an email notification and we will attempt to retry your payment method again automatically. Your email notification details when we will attempt to retry the charge. If you do not wish to wait you can click the pay now link in the email to manually renew your subscription. You can also manually renew your subscription within your account dashboard.
If you are not completely satisfied with your purchase, please let us know and we’ll do our best to make things right.
Customers should return items within 30 days from the original purchase date. We are unable to accept returns made after 30 days from the original purchase date, except at the discretion of our customer service team. We are unable to accept returns on expired products. Please visit our Return Policy page for more details. You may also reach out to us at hi@bixbipet.com.
We regularly test our food and treats for Salmonella, E-coli and Listeria. Our products undergo rigorous testing for contaminants and environmental toxins.
BIXBI employs a PhD in Companion Animal Nutrition, a Board Certified Veterinary Nutritionist and a Doctor of Veterinary Medicine (DVM), in addition to other industry experts with decades of canine and feline nutrition experience. Our nutritional team works closely with our product development team to formulate, test and certify each recipe exceeds AAFCO guidelines for complete and balanced. Post production trial run, an ACVN (American College of Veterinary Nutritionists) diplomat reviews the test results and further refines the formulations.
At BIXBI Pet, we take the production of our pet food very seriously. We maintain the highest quality standards and safety procedures to guarantee that BIXBI foods and treats are the absolute best in their class.
What does that mean? Well for starters it means that our facilities are audited on an ongoing basis by the U.S. Department of Agriculture (USDA) and the U.S. Food & Drug Administration (FDA) to ensure strict food safety standards are maintained. Additionally, each of our facilities has Good Manufacturing Practices (GMP’s) and HACCP (Hazard Analysis Critical Control Points) food safety regulations.
BIXBI Dry Food is a kibble unlike any other. It is made with real, fresh meat and other whole food ingredients, and no meat meals, soy, corn or wheat. Because of this, it has a protein digestibility that averages over 90%! This means that your pet is not only getting the best nutrients, he will be able to digest them as well.
Our Freeze-Dried recipes are made with real, fresh meats, fruits and veggies and offer all of the wonderful benefits of raw food in a convenient, shelf-stable format. It makes a great, high protein diet all on its own, or can be added to our Dry Food as a topper for a protein boost!
Wet Food is a perfect standalone as part of a balanced diet or as a tasty nutritious topper to dry food. Our Wet Food recipes use only real meats and are free of any meals, corn, wheat, soy, carrageenan, and artificial colors or flavors.
RAWBBLE and LIBERTY are perfect for puppies, seniors, and everyone in-between.
BIXBI employs a PhD in Companion Animal Nutrition, a Board Certified Veterinary Nutritionist and a Doctor of Veterinary Medicine (DVM), in addition to other industry experts with decades of canine nutrition experience. Our nutritional team works closely with our product development team to formulate, test and certify each recipe is complete, balanced and nutritious for all breeds and life stages, including the growth stage of large breed puppies.
RAWBBLE and LIBERTY recipes support growing puppies, adult dogs and aging seniors with optimal protein levels and healthy sources of fats.
We use local, fresh ingredients whenever possible. Quite a lot of our ingredients are sourced here in the USA! However, with the global supply chain, we do have some instances where we have to source internationally to ensure a consistent product. We do our due diligence to make sure that our ingredients, wherever they are sourced, are as clean as possible!
Meat meals are rendered at high temperatures, then dried at high temperatures, then cooked once more. Meals are a powder used in pet food for protein enhancement.
BIXBI uses fresh meat and emphasizes whole food nutrition which contributes to our industry-leading digestibility results.
Natural flavoring is commonly added to pet food to provide enhanced flavor and palatability. It’s best described as a highly concentrated protein, similar to bouillon. For example, natural vegetable flavor is the natural ingredient made from vegetables.
We take pride in sourcing high quality ingredients from trusted suppliers. All of our Dog products are made right here in the USA. Our Freeze-Dried and Dry Cat Diets are made in the USA. Wet Cat Food Diets are made in Thailand.
BIXBI employs a PhD in Companion Animal Nutrition, a Board Certified Veterinary Nutritionist and a Doctor of Veterinary Medicine (DVM), in addition to other industry experts with decades of canine and feline nutrition experience. Our nutritional team works closely with our product development team to formulate, test and certify each recipe is complete, balanced and nutritious for all breeds and life stages.
Although we don’t send out free samples, we do have a Sample Pack for Dogs. Each box comes with an assortment of our top selling Liberty and Rawbble Dry Food, Rawbble Freeze-Dried Food, a pack of Pocket Trainers, a Brushers dental chew, and a copy of Drool Magazine – making it perfect for taste testing and learning what BIXBI is all about! When you purchase a sample box you will also receive a gift certificate for $15 to use at BIXBIPet.com once your pup has picked their favorite recipe. Plus, sample boxes ship for free! Check out the Dog Sample Pack.
We do not currently offer cat food samples, but we do have a 100% satisfaction guarantee. We recommend grabbing a small bag or can, and if your cat doesn't love it, just let us know and we will make it right!
BIXBI allows you to easily mix-it-up for your pet!
All of our diets can be combined and rotated. Because our ingredient panels are so clean and limited, you can easily switch between our recipes. You can also combine the Dry Food with the Freeze-Dried or the Wet Food. This makes meal time delicious and interesting for your pet. If your pet has been know to have a sensitive tummy, we do recommend a transition period between recipes.
BIXBI uses the Waltham Method to calculate feeding guidelines. Waltham produced guidelines for nutrient requirements using clinical research and scientific evidence for companion animals and updates these guidelines every two years.
It’s important to note that feeding guidelines vary based on a number of factors such as activity level, age and pregnant or lactating mothers. To account for these variety of factors, we’ve provided detailed feeding guidelines for pet owners. The suggested servings are guidelines and may need to be adjusted based on each individual dog or cat's needs.
Food allergies are typically allergies triggered by the protein component of the ingredient. Salmon oil does not contain protein and should not trigger an allergic response. Please consult your veterinarian to understand your pet's unique allergy needs.
Learn about how BIXBI Dry Food is cooked:
Most baked and extruded kibbles are cooked at similar temperatures. The difference lies in how it’s formed. Extruded kibble is cooked and formed in the extruder and dried in the dryer. Baked kibble is formed by a die, and cooked and dried in an oven. BIXBI's kibble is cooked in an extruder.
Our kibble is formed and cooked in the extruder. We include so much fresh meat, poultry, or fish that we do not have to add any water. The kibble is cooked for about 30 minutes at a variety of temperatures. For food safety purposes, we do make sure that our kibble reaches the temperature of 212F.
We also are very diligent about testing both our raw ingredients and our finished kibble to make sure that it is not only healthy, but safe to feed your pet!
At BIXBI we believe less is more. Therefore, we use just 12-13 ingredients per formula plus our vitamins. To read why we chose each ingredient for Recipes, visit our online glossary.
Both lines are made with fresh meat and never meat meal. BIXBI’s fresh meat recipes combined with whole food ingredients result in unmatched digestibility, meaning your dog is getting the most nutrition out of the food you provide.
We recommend RAWBBLE for dogs who need more protein and fat in their diet. RAWBBLE has a delicious Freeze-Dried coating that appeals to the pickiest of eaters. LIBERTY is a more cost-effective all fresh meat diet with a variety of recipes, such as Fisherman’s Catch, Original Blend (Turkey, Trout, and Chicken), and Beef. LIBERTY also offers two recipes that contain ancient grains.
BIXBI Dry Food Recipes are formulated to be complete and balanced for all life stages, including puppies. Additionally, the fresh meat in our diets and our industry leading digestibility results make for great recipes at any age. Check out our Puppy Feeding Guidelines on any kibble recipe page.
The carbohydrate content of RAWBBLE Dry Food is approximately 36%. LIBERTY Dry Food contains about 40% carbohydrates.
Eggs are non-fertilized, which means the eggs have a different amino acid profile than chicken. However, each pet and their health and dietary needs are different. Please consult your vet to confirm any dietary and allergy concerns.
RAWBBLE and LIBERTY Wet Dog Food are paté recipes.
BIXBI Wet Food can be stored covered, and in the fridge, for a couple of days after it is opened.
RAWBBLE and LIBERTY Wet Dog Food Recipes come in a 12.5oz can.
No. Our wet food is not raw. All wet food is cooked to ensure it is free of any pathogens. Unlike many wet dog foods, RAWBBLE is made with 86-95% single-source meat, liver and broth. We use fresh meat, no meat meals. Additionally, RAWBBLE does not have carrageenan or other gums commonly used in wet food. We use agar-agar, which is a healthy vegan alternative to chemically extruded carrageenan and other gums.
If you are looking for a raw option, we recommend RAWBBLE Freeze-Dried Food for Dogs. It pairs very well with our RAWBBLE Wet or Dry Food.
Agar-agar is a healthy vegan gelatin substitute to the other gelatins commonly found in wet food.
Carrageenan is commonly used in canned food as a binder or thickening agent. Carrageenan is also commonly thought to have inflammatory properties.
While carrageenan and agar-agar are both derived from seaweed, carrageenan is the chemically derived product of kelp, while agar-agar is the natural product of red algae.
We test every batch of our RAWBBLE and LIBERTY Freeze-Dried for microbial contaminants before it leaves our facility to ensure safety.
You certainly can add water to re-hydrate our Freeze-Dried Recipes; however, it is not necessary. If you choose to rehydrate, provide a 1:2 ratio of water to food. (ie. 1/2 cup water for 1 cup food). It is always important to provide your pet with plenty of water while feeding.
Yes. We use High Pressure Processing (HPP). HPP kills pathogenic bacteria through high-pressure water based technology. It is a USDA approved process and ensures our products are safe for you to handle and your pet to enjoy!
RAWBBLE Freeze-Dried has such a high content of meat or poultry, organs, and bone that the texture of the finished food embodies the texture and density of the raw meat. As a result, recipes that contain meat that is more dense, such as Beef, Lamb and Pork will have a firmer texture than the recipes that contain poultry.
RAWBBLE Freeze-Dried is made in small batches to ensure the highest quality product, and as a result, you may notice variability between batches.
BIXBI Freeze-Dried Food should be stored in a cool, dry place, and kept in an airtight container.
We offer both paté and shredded options of Wet Cat Food.
BIXBI is able to offer delicious and nutritious wet cat food to consumers through multiple channels. We sell our RAWBBLE brand food in independent pet retailers, and our LIBERTY brand in larger pet stores and grocery stores. We want customers to be able to find and purchase both our BIXBI and LIBERTY food at bixbipet.com, as well as in their preferred store. Although the food in the can is the same, we are happy to offer customers their choice of familiar packaging.
RAWBBLE Wet Cat Food comes in a 2.75oz and a 5oz can. LIBERTY comes in a 2.75oz can.
BIXBI Wet Food can be stored covered, and in the fridge, for a couple of days after it is opened.
We source the ingredients for our Dry Cat Food primarily from the USA. Some are globally sourced, on occasion.
Both lines are made with fresh meat and never meat meal. BIXBI’s fresh meat recipes combined with whole food ingredients allow your cat to get the most nutrition out of the food you provide. RAWBBLE Recipes have a delicious Freeze-Dried coating for an added boost of flavor and protein. LIBERTY does not have a Freeze-Dried coating, but is still irresistible to cats!
Our Dry Cat Food is made in the USA.
Our jerky is made in small batches to ensure the highest quality product, and as a result, you may notice variability in each batch. Just like homemade cookies, every batch of jerky will differ slightly.
There are 2,400 mg/kg; 34 mg/stick of glucosamine and 1,200 mg/kg; 17 mg/stick of chondroitin.
Our chondroitin is sourced in the USA, and is extracted from pork cartilage. Our glucosamine is sourced from India or Vietnam, and is derived from crab and shrimp shells.
Our BIXBI Pocket Trainers and LIBERTY Trainers are made in the USA.
We source the majority of our ingredients from the United States, with the exception of turmeric from India, sorbic acid from Germany, and our tapioca starch can come from the US or Thailand.
No, none of our products contain xylitol or artificial sweeteners.
The length of our Trainers is 1/2in, and the width is 3/8in. They are also made to be easily broken in half for frequent treating!
Bark Pops and Ruff Puffs are made in a human grade facility with human grade ingredients, and are safe for both you and your dog to enjoy. Just make sure next time he saves some for your pup too!
The feeding guidelines for our Supplements are by weight. We recommend 1/4 tsp per 25lbs. If your pet is smaller than this, you can scale down the amount. We include a two-sided scooper with our Supplements. The big side is 1/4 tsp, and the small side is 1/8 tsp.
It is safe to give your pet two BIXBI supplements at once. By giving your pet two supplements, there are a variety of biologically active compounds that can be effective. We do not recommend combing more than 2 supplements.
We dry the mushrooms in a HEPA filtered forced air dryer at 160-180 degrees. Beta Glucans (Polysaccharides) are very heat stable and are not damaged by these temperatures.
Yes, our supplements are safe for all ages and breeds.
Safe use in pregnant, breeding or nursing dogs/cats has not been proven. It is important to contact your vet before administering any supplements to your pregnant or nursing dog/cat.
It is generally safe for your pet with chicken allergies to take the Joints supplement, but please consult your vet first. Because NEM is from the membrane of an egg, we do not recommend the Joint supplement for pets with an egg allergy.
Our Joints formula contains Natural Eggshell Membrane (NEM®), which is not organic. However all other ingredients in this formula are certified USDA organic.
BIXBI supplements are certified organic by Oregon Tilth.
Yes, you can double the dose of our supplement(s) for the first week. After one week, please reduce to the recommended dose.
If you are having trouble feeding the supplement to your pet, we recommend mixing it with peanut butter or broth. This turns it into a gravy, which pets often love!
It’s best to keep BIXBI supplements at room temperature. Exposure to moisture for long periods of time will reduce the shelf life of the product. A kitchen cabinet works best!
Sometimes we hear from customers who received their order of supplements in the mail and they’re concerned that the canister of mushrooms was sitting in a hot mailbox for an afternoon. Not to worry! Our supplements are unaffected by temperatures under 121 ̊C (249 ̊F).
Each dog will react differently, and some benefits may be noticed within an hour, while others may take several days. We recommend administering BIXBI Hemp Oil for at least a week before adjusting the dose.
BIXBI Hemp Oil is most beneficial if it is administered daily, for at least a week. Each dog’s system will react differently, and some benefits may be noticed before others.
Peer-reviewed scientific evidence suggests CBD is clinically effective at or around about 45mg/dose in a 40lb dog, or 1.125mg per pound of dog. However, every pet is different, not all pets require clinical-strength dosing, and pet parents need the ability to control how much CBD they give their pet. Therefore, BIXBI offers products dosed at half the clinical strength – pet parents can find the dose that works for their pet, while ensuring that whatever dose they give their pet contains a meaningful amount of CBD – more than almost all other pet hemp brands. When trying BIXBI Hemp Oil with your pet, we recommend giving your pet the same dose for at least 7 days before trying a higher dose.
It is best to start with the recommended dose for a week and then adjust from there. Make sure to observe your pet closely and contact your vet if you have any concerns.
There are multiple ways to deliver hemp oil– some are more practical than others for your pet. BIXBI Hemp Oil tinctures use a dropper as a fast, convenient way to give your pet the hemp oil and naturally occurring CBD they need. The most effective way to administer BIXBI Hemp Oil is to use the dropper to apply the hemp oil directly to your dog’s mouth on an empty stomach. If your dog is resistant to this, we have also found that putting drops on a treat like Bark Pops is a great way as well.
It may take longer for your pet to feel the effects, but your pet will still benefit from BIXBI Hemp Oil.
Absolutely. Hemp oil is a potent antioxidant, which is great for keeping your healthy pet at his or her best!
Safe use in puppies and pregnant animals or animals intended for breeding has not been proven.
No, BIXBI Hemp Oil verifies non-detectable levels of THC. THC is the psychoactive cannabinoid present in cannabis that produces the “high”. THC is also toxic to dogs. Federal law requires all hemp products to have less than 0.3% THC. While this is the legal limit, pets may respond adversely to any levels of THC. BIXBI Pet Hemp Oil tested by two ISO 17025 accredited labs to verify non-detectable levels of THC at or below 0.05%, purity and accurate levels of naturally occurring CBD.
We recommend properly sealing the tincture after every use and storing the bottle at room temperature. We use amber glass tincture bottles to provide excellent UV protection since sunlight can shorten the shelf life of the product.
BIXBI hemp farms use organic practices and are currently undergoing USDA organic certification. Our carrier hemp seed oil is organic.
We’ve decided to deliver our hemp oil and naturally occurring CBD in a carrier oil. MCT oil is the most commonly used carrier oil in the industry. MCT oil, or medium-chain-triglyceride oil, is a highly refined form of coconut oil. BIXBI has decided not use MCT oil for two important reasons. First, MCT oil can be bioactive in dogs – which means the oil itself may affect the dog’s digestion or other important processes. Second, MCT oil is almost universally contaminated with heavy metals and other undesirable compounds. As a result, BIXBI uses organic hemp seed oil which has been tested and certified clean and pure.
BIXBI Hemp Oil has a subtle, earthy flavor. We use organic hemp seed oil as our carrier oil, which is often described as tasting a bit like walnuts or sunflower seeds. Our hemp seed oil has been tested and certified clean and pure.
Our hemp is sourced from Oregon and Colorado.
For BIXBI, hemp oil is extracted from the plant using an ethanol-based extraction, which is then distilled and purified using column chromatography. We use ethanol-based extraction because, of the three main solvent-based extraction methods (ethanol, supercritical CO2, and hydrocarbons), ethanol is the most effective, and is easily remediated.
Any CBD company claiming they use supercritical CO2 because it is “not a solvent” does not understand how solvents work. While CO2 is not a solvent, when it is transformed into its supercritical state, it transforms into a solvent. Thus, all CBD companies are using a solvent-based extraction method—the more important question is this: Are those companies removing the traces of the solvent used, and do they have the test results to prove it? BIXBI Hemp Oil is tested and proven to remove all residual solvents from every batch.
BIXBI tests every batch of hemp Oil for over 400 environmental and industrial contaminants and toxins (yeast/mold, microbial content, heavy metals, pesticides, solvents, phthalates, parabens, BPA/BPS, acrylamide, glyphosate) – over 15x the industry standard. In addition, every lot is tested for cannabinoid potency (CBD, THC, terpenes, and other cannabinoids).
Our commitment to testing has been recognized by the third-party Clean Label Project, who has given us both their Purity Award and THC-free certification.
They are GMP certified and ISO 17025 accredited. ISO/IEC 17025 accredited is the single most important standard for calibrations and testing laboratories around the world.
“Full spectrum” hemp extract typically refers to the least processed form hemp extract can take. It contains all the compounds found naturally in the plant — CBD, terpenes, and other cannabionids. For this reason, full spectrum is popular among people looking for more holistic products. However, full spectrum also has all the issues present in the starting material, including inaccuracy, contaminants like pesticides, and THC — the active chemical in marijuana.
Broad spectrum refers to a full spectrum product that has been processed to remove THC using chemical filtration techniques. The resulting product, if done correctly, will have the CBD and other compounds found in full spectrum but will lack the risk of THC and other contaminants like pesticides.
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