Return Policy

If you are not completely satisfied with your purchase, please let us know and we’ll do our best to make things right.

Customers should return items within 30 days from the original purchase date. We are unable to accept returns made after 30 days from the original purchase date, except at the discretion of our customer service team.

We are unable to accept returns on expired products.

If you purchased products directly from bixbipet.com, please fill out the form below to initiate the return process. You may also reach out to us at hi@bixbipet.com or (303) 666-1070. We will then provide the instructions to process your return.

We will credit the payment method originally used to make the purchase when we receive the item in our warehouse.

Please allow 2 weeks for your return to be processed. Some payment methods take longer than others. Refunds will be issued for the item’s actual purchase price. Unfortunately, we are not able to refund original shipping charges.

If you purchased products from an authorized reseller, please contact the reseller directly to arrange your return.

The product reviews on this website reflect the experience and opinions of individual consumers and should not substitute discussing the health of your animal with a veterinarian. BIXBI Pet does not guarantee any purchases made through unauthorized sellers.