The Easiest Way to Fill Their Bowls

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Frequently Asked Questions about BIXBI Subscriptions

• How can I add an item to my subscription?

  • To add items to your subscription, go to the product you want to add.

  • Select an existing subscription from the dropdown menu.

  • Click the “Add to Subscription” button. (Please only click once to allow the page to reload)

• How do I change items in my subscription?

  • To switch items in your subscription, first add the new item you wish to order, then remove the old one.

  • To add items to your subscription, go to the product you want to add.

  • Select an existing subscription from the dropdown menu.

  • Click the “Add to Subscription” button. (Please only click once to allow the page to reload)

  • To remove items to your subscription, go to your account dashboard.)

  • Click the Subscriptions tab.

  • Click the 'Edit Subscriptions' button next to your subscription.

  • Click the “X” next to the product you wish to remove.

• How do I rotate between proteins in my subscription?

  When you have a subscription, you can choose to automatically rotate recipes with each shipment. This gives you the flexibility to receive a different recipe each time you receive your order.

  • To rotate recipes in your subscription, go to your account dashboard and navigate to the 'Subscription' tab.

  • Click the “Edit Subscription” button.

  • Under 'Actions' select 'Update subscription' from the dropdown menu.

  • Go to the product you'd like to rotate recipes for and select the checkbox "Automatically rotate recipes".

  • Select the recipes you'd like to rotate with.

  • Click the "Save Details" button.

• Will the subscription discount still apply if I change items?

  Yes, any new items you add to your subscription will include the subscription discount.

• How do I cancel my subscription?

  • To cancel your subscription, go to your account dashboard.

  • Click the 'Subscriptions' tab.

  • Click the 'Edit Subscription' button next to your subscription.

  • Click 'Cancel' in the Actions dropdown menu.

  • Your subscription will display the status Pending Cancellation until the end of your current cycle. Your subscription will not renew and you won’t be charged.

  • You may reactivate your subscription at any time while cancellation is pending. Your subscription will be fully cancelled at the end of your current cycle.

• Is there a fee for canceling my subscription?

  No, there is no fee for cancelling your subscription.

• I need more food than I thought! How can I add more bags to my subscription?

  • To increase the quantities in your order, go to your account dashboard.

  • Click the 'Subscriptions' tab

  • Click the 'Edit Subscriptions' button next to your subscription.

  • Select 'Update Subscription' in the Actions dropdown menu.

  • You can change the quantities of your items in the product details area.

  • Once you have updated quantities, save your changes by scrolling down and click the Save Details button.

  • Your next renewal will reflect these changes.

• We have too much food this month! How can I skip this month's delivery?

  • To skip your next order, go to your account dashboard.

  • Click the Subscriptions tab.

  • Click the 'Edit Subscription' button next to your subscription.

  • Select 'Skip Next Order' from the Actions dropdown menu.

  • Your next renewal will be skipped.

  • Your next order date will be reflected in your subscription details.

  • You can change your next order date at any time via the Change Next Shipping Date menu within your subscription details.

• I need my subscription order sooner than I originally thought! How can I change the ship date?

  • To change the ship date for your order, go to your account dashboard.

  • Click the 'Subscriptions' tab.

  • Click the 'Edit Subscriptions' button next to your subscription.

  • You can change your next order date at any time via the Change Next Order Date menu within your subscription details.

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